At DF Labs, we care about each and every sale that we make, so every effort is taken to ensure that your order reaches you in perfect condition. However, as is the nature of postal delivery, sometimes things can go wrong on the way. Please ensure you familiaise yourself with our policies, which are available via the links below. It would be even faster to just get in touch with us, and we'll do our best to look into your enquiry as quickly as possible.